Linux & Cloud Operations Infrastructure Engineer

We have a great opportunity for Cloud & Linux engineers at ALL LEVELS.  We are looking for the right people no matter what experience you have.

We are an expanding Linux and Cloud consultancy based in Farnborough, Hampshire.  As we take on more customers, we’re looking for a number of talented colleagues to join our team.

You’ll get to work on some fantastic projects with clients which include large national corporations as well as small agencies.  We’re a small team so you’ll quickly have an opportunity to make your mark.

The role 📄

We’re looking for an engineer with a passion for helping and collaborating with people, and building innovative solutions to do so.

You’ll bring knowledge and hands-on experience of the IT industry to help our customers grow and stay secure. You’ll receive structured training and career development, while being able to hit the ground running supporting our customers.

Day to day, everyone in our support team is focused on helping users by:

• Collaborating with our customers and staff to design & build secure, high-performing, resilient and efficient solutions to customers requirements and our internal standards.
• Being a point of contact for our customers, via phone, email, and online chat, and responding accurately and promptly to customer queries.
• Getting involved with day-to-day maintenance of systems and infrastructure such as patching and security upgrades.
• Responding to alerts and reports from various monitoring systems ensuring uptime and stability.
• Taking part in penetration tests and security audits of customers’ infrastructure looking for vulnerabilities and issues that could affect their business.
• Continuing to expand your knowledge of both our business and technology domain. We have the resources and we give you the time to learn!
• Contribute to the learning and development of colleagues by sharing knowledge.

The salary band for this role is £24,000 to £66,000 per annum depending on experience (prorated for part-time). Salary bands are linked to performance expectations, to help nurture our culture of learning as well as fairness. A starting salary would likely leave some opportunity for growth within the band.

Work pattern for this role ⏳

We believe in a strong work-life balance. We support each other and operate a no-blame culture.

We don’t work long hours (37.5 hour working week) and there is no on-call rota or expectation of shift work. This is a permanent role, our core hours are Monday to Friday, 9am to 5pm, although we’re open to discussions on flexibility.

This role will be based in our Farnborough office. There will be an opportunity to adopt hybrid or remote working once you have completed probation.

If fully remote then you may be expected to attend on-site team meetings up to six times per year across the UK, in addition to ad hoc meetings in line with the requirements of your role.

Ideal skills and experience 🪛

Attitude, flexibility, and the ability to learn new technologies quickly, are more important than years of experience:

• Demonstrable practical IT experience. For the junior levels this may be in the form of a qualification or work experience. For mid and senior level, we would be looking for experience working with users in a support role and production systems at an appropriate level.
• Linux or Cloud knowledge, it doesn’t have to be in production, some of our best staff have been hobbyists looking to break into the industry.
• Highly computer-literate and tech-savvy, understanding that online engagement is crucial to the success of our business.
• Pragmatism; being committed to getting things done while understanding trade-offs.
• A high level of self-motivation and self-awareness.
• Strong communication and organisation skills.
• Security awareness – you understand the importance of security best practices and know how to assess risks and implement mitigations.
• Enjoy providing first-rate customer service ideally with experience of this from a previous role.
• You must have the right to live and work in the UK (We cannot sponsor visa applications).

Benefits 🎁

33 days paid leave per year with 2 additional days after 5 years of service. Leave includes all UK public holidays. UK public holidays will be pre-booked off for you each year with the ability to cancel these days and move them to any day you wish.

Not to mention:

• Personal training and certification budget
• Conference budget to keep your ear to the ground
• Flexible / hybrid working
• 10% matched pension contributions
• Option to work UK Bank Holidays and save your holiday for when you want to take it
• Sabbatical leave (unpaid)
• Subsidised restaurant and gym available on-site
• Your choice of hardware (laptops, monitors, keyboards and mice can be personal things in our industry)
• Cycle to work scheme
• Recruitment Referral programme
• Fun events such as hackathons and Electromagnetic Field

…and obviously…

• Free tea and coffee in the office
• Free on-site parking
• Paid sick leave
• Free sight test and contribution to glasses when needed for work

Dogsbody Technology 🏗️

Dogsbody Technology Limited has been operating for over 13 years. A small bespoke, all of market, Linux and Cloud IT consultancy based in Farnborough, Hampshire UK.

It’s not just our customers who love us, our employees do too.

We pride ourselves on our exceptional customer support, and to help us continue this we’re looking for engineers to compliment and grow our experienced team. We invest in our people, providing in-house learning and development opportunities as well as support for further studies to ensure we continue to meet our high standards and have a happy, diverse and high-performing team. Check out our blog for more insight into what life’s like in our exceptional Support Team! ⭐

Our office is on the amazing Cody Technology Park which is a secured “List X” site. The site includes a subsidised restaurant, a gym and very easy access from the M3. There is free parking and a bus directly from the local train station.

Ethics 🌳

Our ethics are clear:

• We believe in giving back. Every year we donate and contribute to our local community and beyond with donations to charity and food banks. We also support initiatives to help children learn coding in schools.
• We aim to contribute to open source with as much of our in-house code as possible. Whenever we identify a failure in others’ code, we will always push back upstream.
• We believe in doing the right thing – We treat our staff right. We pay them well. We look after our suppliers and pay on time. We are obsessed with customer service and pride ourselves on our positive customer feedback.
• We support each other and operate a no-blame culture. Our mindset is to always try to assume the best and be nice to each other.
• We listen to our employees and customers – if we can do something to help we will try. All suggestions are considered.

How to apply ✍️

Our application process is simple. We work hard to make the process straightforward, transparent, and enjoyable. Upload your CV and answer a few questions. Everyone that applies with a valid email address shall receive a response. Our selection process includes:

• Applications reviewed by a member of our team
• A phone call to check any details
• A video interview to discuss working together
• A final in-office interview incorporating a practical exercise

Dogsbody Technology is an equal opportunity employer. We are a registered Disability Confident Employer and we strongly encourage applications from people with varied backgrounds and perspectives. All applicants are considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, age, family or parental status.

Applications close at 23:59 on 26 July 2023